DO NOT USE SOS DOCTOR HOUSE CALL’S SERVICES OR THE SOS DOCTOR HOUSE CALL APPLICATION TO SEEK HEALTH CARE SERVICES FOR SOMEONE WHO IS UNCONSCIOUS, NOT BREATHING OR GASPING FOR AIR, EXPERIENCING AN ALLERGIC REACTION, HAVING CHEST PAIN, UNCONTROLLABLY BLEEDING, EXPERIENCING A BEHAVIORAL SOS DOCTOR HOUSE CALL EMERGENCY, OR ANY OTHER SYMPTOMS THAT REQUIRE IMMEDIATE OR EMERGENT MEDICAL ATTENTION. CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM (ER) IMMEDIATELY IF YOU HAVE AN EMERGENCY MEDICAL NEED.
SOS Doctor House Call, Inc., (“COMPANY”) along with its predecessors, licensors, beneficiaries, and its affiliates welcome you to download our proprietary mobile application software called “SOS Doctor House Call™” (or the “SOS Doctor House Call Application”). For purposes of this website and the SOS Doctor House Call Application, SOS DOCTOR HOUSE CALL INC, Inc. and the Provider are sometimes collectively referred to as “SOS Doctor House Call,” “we,” or “us.”
Please note, SOS DOCTOR HOUSE CALL INC, Inc. is an administrative and technology service provider that owns the SOS Doctor House Call Application. SOS DOCTOR HOUSE CALL INC, Inc. has entered into contracts with the Provider to provide such services to the Provider. The Provider provides non-emergent, mobile SOS Doctor House Call health Care services at locations designated by its patients, and SOS Doctor House Call health Care services delivered via telehealth SOS Doctor House Call, including mental SOS Doctor House Call counseling services. Pursuant to its contract with the Provider, SOS DOCTOR HOUSE CALL INC, Inc. licenses the SOS Doctor House Call Application to the Provider. SOS DOCTOR HOUSE CALL INC, Inc. does not provide any SOS Doctor House Call health Care services, nor does it refer or recommend any physician or medical practice or any other SOS Doctor House Call health Care provider or personnel.
By downloading and using the SOS Doctor House Call Application, and by requesting and /or receiving services through the SOS Doctor House Call Application and/or via our Website (if applicable) (“Services”), you agree to be bound by the terms of service set out below (the “Agreement”). If you do not agree to all of the terms of this Agreement, do not use the SOS Doctor House Call Application or our Services. SOS Doctor House Call may revise and update this Agreement at any time. Your continued use of the SOS Doctor House Call Application or our Services will mean you accept the revised Agreements. All references to the “SOS Doctor House Call Application” in this Agreement shall be construed to also include our Website (if applicable). We may modify this Agreement from time to time. All changes will be posted and the effective date will be noted at the top of this Agreement. Therefore, you should review it periodically so that you are up to date on our most current Terms of Use.
SOS Doctor House Call Application & Services
Congratulations on your decision to download the SOS Doctor House Call Application. We are excited to bring you the SOS Doctor House Call Application, an innovative platform that permits you to initiate and transmit a request for SOS Doctor House Call health Care services to be provided the comfort and convenience of your specified location, such as your home, office, or workplace, including services delivered via telehealth Doctor House Call. The provision of the requested SOS Doctor House Call health Care services at the user-specified location, whether a house or otherwise, and whether delivered in-person or via telehealth Doctor House Call, is referenced herein as a “House Call”.
The SOS Doctor House Call Application is a platform that (1) allows you to request a House Call from SOS Doctor House Call, (2) provides SOS Doctor House Call the capability to respond and schedule a House Call for you, and (3) facilitates communication between you and the Provider by transmitting to the Provider the information you provide to SOS Doctor House Call, including your personal and medical information. Upon receipt of your request for a House Call, the SOS Doctor House Call Application will notify the Provider and transmit your information, including your location and any personal or SOS Doctor House Call information. The Provider will assess your request for a House Call and use your provided information to determine, in its sole and absolute discretion, whether or not it has an appropriate and available SOS Doctor House Call health Care provider (a “Provider”) to respond to your request for Services at your requested location. That Provider may, in his or her best judgment, based on information received prior to the House Call or during the House Call, determine that he or she is unable to provide treatment.
You understand that there may be no SOS Doctor House Call health Care Providers in your area. Neither your registration with the SOS Doctor House Call Application, nor anything else contained herein guarantees, that any SOS Doctor House Call health Care Providers will be available to provide House Calls in your area.
Unless explicitly stated otherwise, any new features that augment or enhance the current Services shall be subject to this Agreement. You are responsible for all equipment necessary to access the SOS Doctor House Call Application.
Your Privacy & Your Obligation to Provide Accurate Information
In order to obtain our Services you must provide SOS Doctor House Call with certain personal information and register for an account. Additionally, you may also choose to provide SOS Doctor House Call with access to your other SOS Doctor House Call data or medical records. For example, you may choose to provide SOS Doctor House Call with access to your electronic SOS Doctor House Call data or electronic medical records that are created or save by third-parties, such as Apple SOS Doctor House Call Record or Apple SOS Doctor House Call.
know that SOS Doctor House Call respects your privacy. A complete statement of our current privacy policy can be found here (“Privacy Policy”) https://SOS Doctor House Call.com/ privacy. Our Privacy Policy is expressly incorporated into this Agreement by this reference.
It is imperative that you provide accurate and truthful information during the registration process. By submitting the registration information requested you represent and warrant to us that all of the personal information you provide to SOS Doctor House Call, both during the registration process or anytime thereafter, is true and correct to the best of your knowledge. We reserve the right to refuse your registration or to cancel your use of the Application and/or the Services if we determine that you have not provided complete and accurate information regarding your identity and/or have otherwise not provided accurate information.
You also agree that you will not choose or use a username that: (i) belongs to another person or is used with the intent of impersonating another person; or (ii) is subject to any rights of a person other than you without appropriate authorization. You may never use another person’s sign-in details to access the Application and/or Services.
Eligibility
You must be 18 years of age or older to use the SOS Doctor House Call Application. By using the SOS Doctor House Call Application and requesting a House Call you represent that you are at least 18 years of age.
1. Minors and Patient with Legal Guardians. To request a House Call for a minor patient or an adult patient who has a legal guardian, you must be the legal guardian, or an individual with uncontested legal authority to arrange for and consent to the treatment of the patient. By using the Application and requesting a House Call for a patient that has a legal guardian, you represent that you have the legal authority to make that request and you guarantee that the legal guardian who can consent to the provision of SOS Doctor House Call services to the patient will be physically present for the duration of the requested House Call. If a legal guardian is unable to be physically present at the house call, the legal guardian must provide SOS Doctor House Call with prior, written authorization that identifies by name an individual who has the power and authority to consent service for the patient. If the required legal guardian is not present upon the SOS Doctor House Call health Care Professional’s arrival at the House Call, or an authorization to consent service is not received prior to the visit, then the requested service will not be provided and SOS Doctor House Call will charge you for the full as a “no-show” and you will be charged the full amount of the approved fee at time of booking. Your credit card will be charged accordingly.
SOS Doctor House Call health Care Providers
SOS Doctor House Call Inc, perform thorough background checks on all health Care Providers signing up to provide House Calls. All Providers are licensed and in current good standing with the applicable state licensing agency. None of the SOS Doctor House Call health Care Providers are employees of SOS DOCTOR HOUSE CALL INC, Inc.
SOS DOCTOR HOUSE CALL INC, Inc. does not recommend or endorse any specific tests, medications, products or procedures. You acknowledge that your reliance on any SOS Doctor House Call health Care Providers that you select for a House Call on the SOS Doctor House Call Application or information provided by such SOS Doctor House Call health Care Providers to you is solely at your own risk and you assume full responsibility for all risk associated therewith, as allowable by the extent of the law.
You understand and agree that SOS DOCTOR HOUSE CALL INC, Inc. is not liable for any actions or inactions of any contracted providers, including without limitation The Company or any SOS Doctor House Call health Care Providers. SOS DOCTOR HOUSE CALL INC, Inc. is not be liable for any professional advice from a SOS Doctor House Call health Care Professional that is provided to you in-person, via telephone or telehealth SOS Doctor House Call, or through any other means communication, even if the communication is facilitated by SOS DOCTOR HOUSE CALL INC, Inc.
Consult with your current licensed health Care provider as necessary and before seeking any new treatment or before you alter, suspend or initiate any change in your medical treatment, medication routine or SOS Doctor House Call health Care related procedure or activity. Do not disregard medical advice issued to you by your regular licensed health Care provider.
You will be required to review and accept a separate agreement with the Provider providing health Care services you required (the “Patient Agreement”). The Patient Agreement may include, but is not limited to, information regarding the medical services, information security, including the handling of your Protected SOS Doctor House Call Information. The Company, and all of their SOS Doctor House Call health Care Providers, are entirely independent of SOS DOCTOR HOUSE CALL INC, Inc. SOS DOCTOR HOUSE CALL INC, Inc. is not responsible for any issues you may have with respect to your SOS Doctor House Call health Care Professional’s professionalism, timeliness, SOS Doctor House Call health Care treatment, diagnosis or advice, information provided, or any other actions or omissions arising from, or incident to, any services provided by The Company or SOS Doctor House Call health Care Providers.
SOS Doctor House Call makes no guarantee that a House Call will be reimbursed by your health insurance. In addition, not all insurance plans cover the services offered on the SOS App. It is your responsibility to determine with your insurance carrier if your benefits apply to services provided by the providers.
Important SOS Doctor House Call health Care Notices and Disclaimers
IF YOU REQUEST TO BE CONNECTED WITH A PRACTICE, AN ELECTRONIC SERVICE REQUEST NOTIFICATION WILL BE SENT TO THE PROVIDER. IF THE PROVIDER HAS AN AVAILABLE PHYSICIAN, AN IN-PERSON MEETING BETWEEN YOU AND A LICENSED PHYSICIAN, AT A LOCATION OF YOUR CHOOSING, MAY OCCUR. WITH RESPECT TO THE REQUESTING, SCHEDULING AND FACILITATION OF HOUSE CALLS, THE APPLICATION IS EXCLUSIVELY FOR ACCOUNT MANAGEMENT AND TO PROVIDE YOU WITH THE ABILITY TO TRANSMIT YOUR REQUEST AND YOUR INFORMATION TO A PRACTICE THAT PROVIDES SERVICE IN YOUR AREA. NO SOS DOCTOR HOUSE CALL HEALTH CARE OR ADVICE SHALL BE PROVIDED DIRECTLY TO YOU FROM SOS DOCTOR HOUSE CALL INC,.
BY USING THE APPLICATION OR OUR SERVICES YOU EXPRESSLY AGREE AND ACKNOWLEDGE THAT SOS DOCTOR HOUSE CALL INC, INC. IS NOT A MEDICAL PROVIDER, ORGANIZATION OR HOSPITAL. YOU FURTHER UNDERSTAND AND AGREE THAT SOS DOCTOR HOUSE CALL INC, INC. IS NOT STAFFED BY MEDICALLY TRAINED PERSONNEL, AND IS NOT RESPONSIBLE FOR VETTING, RECOMMENDING OR REFERRING ANY PARTICULAR SOS DOCTOR HOUSE CALL HEALTH CARE PROVIDER, SOS DOCTOR HOUSE CALL HEALTH CARE PROFESSIONAL, OR SOS DOCTOR HOUSE CALL HEALTH CARE SERVICES.
PLEASE NOTE THAT SOS DOCTOR HOUSE CALL INC, INC.’S EMPLOYEES CANNOT PROVIDE YOU WITH MEDICAL ADVICE AND NOTHING THAT YOU MAY READ IN OR THROUGH THE USE OF THIS APPLICATION OR OUR SERVICES SHOULD BE CONSTRUED AS MEDICAL ADVICE. ALTHOUGH SOS DOCTOR HOUSE CALL INC, INC. AND ITS INDEPENDENT CONTRACTORS AND EMPLOYEES MAKE AN EFFORT TO PROVIDE QUALITY INFORMATION TO YOU, SOS DOCTOR HOUSE CALL INC, INC. EXPRESSLY DISCLAIMS ANY IMPLIED GUARANTEE OR WARRANTY REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELEVANCE OF ANY INFORMATION PROVIDED THROUGH THE APPLICATION, OR THE SERVICES OF SOS DOCTOR HOUSE CALL HEALTH CARE PROVIDERS SENT TO YOU OR ANY MEMBER OF YOUR FAMILY THROUGH THE APPLICATION.
Geo-Location Functionality
The Services include and make use of certain functionality and services provided by third-parties that allow SOS Doctor House Call to include maps, geocoding, places and other content from Google, Inc. (“Google”) as part of the Services (the “Geo-Location Services”). Your use of the Geo-Location Services is subject to Google’s then current Terms of Use for Google Maps/Google Earth (http://www.google.com/intl/en_us/help/terms_maps.html) and by using the Geo-Location Services, you are agreeing to be bound by Google’s Terms of Use.
Additional Services and Terms
Some of the Services we offer may be subject to additional terms and conditions. Your use of such Services is subject to those additional terms and conditions, which will be provided to you before the affected Services are provided. Any such additional terms and conditions are incorporated into this Agreement by reference.
Charges; Credit Card Billing; Additional Purchases
SOS Doctor House Call is a third party provider and is not responsible for billing patients.
- Facilitation of Charges
.All Charges are facilitated through a third-party payment processor (e.g., First Data, Stripe, Inc., or Braintree, a division of PayPal, Inc.). SOS Doctor House Call may replace its third-party payment processor without notice to you. Charges shall only be made through the SOS Doctor House Call Platform. With the exception of tips, cash payments are strictly prohibited. Your payment of Charges to SOS Doctor House Call, satisfies your payment obligation for your use of the SOS Doctor House Call Platform. Certain Charges may be collectively billed as a single purchase transaction to your selected payment method based on the payment frequency indicated in your settings. If you don’t recognize a transaction, then check your service receipts and payment history.
- No Refunds. Once service has been provided, all Charges are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate usage of the SOS Doctor House Call Platform, any disruption to the SOS Doctor House Call Platform or Services, or any other reason whatsoever.
- Coupons. You may receive coupons that you can apply toward payment of certain Charges upon completion of a service. Coupons are only valid for use on the SOS Doctor House Call Platform, and are not transferable or redeemable for cash except as required by law. Coupons cannot be combined unless expressly provided otherwise, and if the cost of your ride exceeds the applicable credit or discount value we will charge your payment method on file for the outstanding cost of the Ride. For quoted or variable fares, SOS Doctor House Call may deduct the amount attributable to the Service Fee, Tolls, or Other Charges before application of the coupon. Additional restrictions on coupons may apply as communicated to you in a relevant promotion or by clicking on the relevant coupon within the Promotions section of the SOS Doctor House Call App.
- Credit Card Authorization. Upon addition of a new payment method or each ride request, SOS Doctor House Call may seek authorization of your selected payment method to verify the payment method, ensure the service cost will be covered, and protect against unauthorized behavior. The authorization is not a charge, however, it may reduce your available credit by the authorization amount until your bank’s next processing cycle. Should the amount of our authorization exceed the total funds on deposit in your account, you may be subject to overdraft of NSF charges by the bank issuing your debit or prepaid card. We cannot be held responsible for these charges and are unable to assist you in recovering them from your issuing bank. Check out our Help Center to learn more about our use of pre-authorization holds.
- There is currently no charge to download the SOS Doctor House Call Application or to register for an account. However, in the future there may be charges for certain Services. Currently, all non-third party billing (if applicable) will be handled by Apple® or Google® (depending upon which service you use and which version of the application you download). In the future we may ask for payment information from you directly and you will have the option to continue with Services or decline them at that time.
- During your use of the SOS Doctor House Call Application and our Services, you also may occasionally be offered incentives or merchandise either directly from us or from third-parties that are not In App Purchases. Those purchases, if you agree to them, may require you to provide credit card or other transaction data to us or to third party providers in order to procure such items. We will only collect those details, if ever, for the sole purpose of fulfilling an order for products or services that you request. We may retain your credit card details in an encrypted file, however.